Intelfuse Case Study

When a key developer announced their intention to leave (amicably), Intelfuse was faced with a dilemma as there was a gap of several months before new resources could be brought on. They required assistance with knowledge transfer, someone to collaborate with their departing developer to extract all relevant knowledge, validate and update documentation, and identify any process gaps. This was crucial in order to ensure a smooth transition and the effective transfer of knowledge to the new hires. They also required someone to perform infrastructure maintenance and project configuration during the transition period.

Intelfuse initially approached Fitzroy IT for a Well-Architected Review of their AWS infrastructure. During that process, Intelfuse were impressed with Fitzroy IT in-depth understanding of the industry and high-level of competence and expertise. As a result, Fitzroy IT’s remit was expanded and they were brought on to support Intelfuse's developers. Fitzroy IT provides services which are customised to the client’s need, instead of “one-size-fits-all” approach. Intelfuse recognised that the successful completion of their project required a range of specialised skills, including but not limited to database management, AWS infrastructure management, documentation, Linux system administration, and support for on-boarding of new staff. Fitzroy IT has a proven track record in all of these areas, and the ability to provide the necessary skills and resources for the project to be completed with maximum efficiency and effectiveness.

Fitzroy IT provided a comprehensive solution for knowledge transfer by holding training workshops with the developer, updating documentation of the process, and conducting training sessions for new hires. Fitzroy IT recorded all training sessions, making them easily accessible for future use by Intelfuse.

During the transition period, Fitzroy IT provided Intelfuse with on-call support, for any issues that arose. Then when the new hires began work, Fitzroy IT provided training and support during their onboarding process, ensuring a seamless transfer of knowledge.

The primary benefit of this engagement was business continuity for Intelfuse. This was made possible through the successful knowledge transfer achieved via training sessions. Identification of gaps in the current processes also proved beneficial, resulting in streamlined procedures, reduced errors, and increased efficiency. The smooth onboarding of new hires was another significant benefit. With the new team members quickly adapting to their roles, the team was able to maintain momentum without disruption.

While Intelfuse is now operating with its new staff members, Fitzroy IT is still available to assist as required.

Additionally, after conducting the Well-Architected Review, items have been identified that Fitzroy IT will begin remediating. Fitzroy IT will work closely with Intelfuse to ensure that the remediation work is completed efficiently and effectively, while eliminating any disruptions to the company's operations. Once complete, Intelfuse can be confident that they are operating high-performing, scalable, and cost effective workloads, while continuing to follow best practices.