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Customer Challenge

As a small, but rapidly growing company, Nutromics initially reached out to Fitzroy IT seeking an IT support partner, who were flexible and could respond to ad-hoc requests. The collaboration commenced in December 2021, and Nutromics began to grow quickly. As they employed more staff, they quickly recognised that they needed to standardise the company toolset, and adopt policies for systems, storage, security, risk management, infrastructure, and support, so that they could transition from a start-up to an enterprise making a substantial impact on diagnostics. Onboarding was another area that potentially posed an obstacle to Nutromics expansion. They sought a strategic partnership with an organisation capable of providing the necessary support to fuel their growth and mitigate potential risks.

Fitzroy IT - The Perfect Partner

Nutromics selected Fitzroy IT as their Managed Service Provider (MSP) because of their commitment to providing tailored services that meet the specific needs of clients, rather than adopting a generic "one-size-fits-all" approach. Fitzroy IT boasts a team of dedicated professionals who are readily available to offer their expertise in optimising, securing, and monitoring IT infrastructure. They also have a proven track record in delivering comprehensive, end-to-end technical support, and have the ability to embed staff on-site as required.

Fitzroy IT’s reputation for providing reliable and efficient services made them the ideal choice for Nutromics to entrust their IT management and support needs.


Fitzroy IT collaborated closely with Nutromics to establish and execute an efficient IT onboarding process, encompassing the implementation of appropriate systems to safeguard their operations and provide a secure, reliable, and consistent operating platform. As part of their comprehensive range of services, Fitzroy IT provided crucial offerings such as security software, monitoring capabilities, patch management, mail filters, cloud service backups, an audited cloud environment, and robust security measures including the implementation of Multi-Factor Authentication (MFA). Acting as the primary point of contact for new personnel at Nutromics, Fitzroy IT played a vital role in supporting their training and onboarding into the organisation, ensuring all necessary arrangements were made for a smooth transition into their new roles. Additionally, to accommodate Nutromics' rapid growth trajectory, Fitzroy IT closely monitored their evolving IT infrastructure requirements. Initially starting with 20 devices, the deployment expanded to encompass 70 devices within a span of eight months.

Demonstrating their commitment to Nutromics' success, Fitzroy IT has stationed their staff on-site at Nutromics' premises five days a week, enabling immediate assistance and facilitating a proactive approach to IT support and management.

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